Contact Us
Need a hand? Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for prompt, practical assistance. We can guide you through verification, deposits, withdrawals, bonus queries and site navigation. If you prefer written contact, use the emails below and we’ll reply as quickly as possible during the hours shown.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat and email for account, payments and verification) |
| General enquiries | [email protected] (General feedback, terms and promotions) |
| Affiliate enquiries | [email protected] (Partner programmes and marketing) |
| Phone | +44 20 7946 1283 (UK office line for urgent help, calls may be recorded) |
| Working hours | Mon-Fri, 09:00-18:00 (Email replies outside these times may be delayed) |
Support via Email
Email is our preferred contact method for detailed requests, account-related issues or situations that require supporting documents. Please send your query to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account ID and any relevant attachments helps us handle your request faster and reduces follow-up time.
Send Us a Message
Response Time
Contacting iWild support: most enquiries get a reply within one business day. Simpler requests are usually handled the same day; more complex cases such as detailed account investigations, large withdrawal checks or KYC reviews may take longer depending on the issue. We aim to keep you updated throughout the process and will advise if additional time is needed.
Feedback
We'd love your feedback on iWild. If you have suggestions, ideas or issues, please send them to our team so we can improve the site and your experience. We review every message carefully and regularly update features, promotions and support based on player input. Your comments help us make iWild easier to use and fairer for everyone.