Responsible Gambling Policy

At iWild we take responsible gambling seriously. We want you to enjoy your play in a safe, controlled way, so we provide clear tools and guidance to help you stay in control. If you ever feel gambling is becoming a problem, please use the options below or seek independent support.

Our player protection principles

We aim to protect players through prevention, early intervention and practical controls. We promote transparent account settings, clear information about risks, and easy access to self-help tools. Our approach is calm and supportive: we encourage responsible play and respect individual needs.

Activity-control tools

You can manage your account activity anytime using the following controls.

Deposit limits - Set daily, weekly or monthly limits to control how much you add to your account. Minimum deposit thresholds (for example £10) remain in place where applicable.
Loss limits - Cap the total amount you can lose over set periods to keep losses predictable.
Session time limits and reminders - Choose time limits or receive reminders to help avoid extended play sessions.
Account breaks - Take a short time-out from your account for a set period if you need a pause from gambling.
Self-exclusion - If you need a longer break, self-exclusion closes access to your account for the chosen period and can be applied immediately.

How to change your settings

Visit your account settings or the responsible gambling section to set or adjust limits, request a time-out, or start self-exclusion. Our support team can guide you through the process if you prefer assistance.

Signs of problematic behaviour

Watch for changes in gambling habits that may indicate trouble. Common warning signs include:

Spending more than planned or chasing losses
Frequent, longer sessions or gambling late at night
Neglecting work, family or other responsibilities
Borrowing or using emergency funds to gamble
Feeling anxious or distressed about gambling activity

Tips for maintaining control

Set realistic deposit, loss and time limits and stick to them
Only gamble with money you can afford to lose
Avoid gambling when stressed, tired or under the influence
Use session reminders and take regular breaks
Talk to someone you trust if gambling is causing worry

Professional help and support organisations

If you need further help, consider contacting recognised organisations in the UK for confidential advice and treatment options. Examples include GamCare, GambleAware, Gamblers Anonymous and Samaritans. You can also speak to your GP or local NHS services for support and referrals.

If you would like assistance adjusting controls on your account or have concerns about your play, please contact our support team via the account help options.