Privacy & Data Protection
Welcome to the iWild privacy policy. This page explains how we collect, use and protect the personal information you provide when you create an account, play games or use our services. We take your privacy seriously and set out below the types of information we collect, why we need it and how you can manage your personal data.
Types of data we collect
Personal data
When you register or verify your account we collect personal details such as your name, date of birth, address, email address and contact telephone number. We also collect identity documents and verification information for Know Your Customer checks where required.
Technical data
We collect technical information about the device and browser you use, IP address, device identifiers, operating system, screen resolution and mobile network data. This helps us deliver the site and improve performance on different devices.
Transactional data
We record transactional details including deposits, withdrawals, game activity, bets, winnings and currency preferences. Payment method details are processed by our payment providers; we retain only the information necessary to record the transaction and comply with legal requirements.
How we use your information
We use personal and technical data to operate your account, process payments, provide customer support, detect fraud and ensure compliance with legal and regulatory obligations. Transactional data is used to manage bets, calculate balances and resolve disputes. We may also use anonymous or aggregated data for analytics and service improvement.
Data protection practices
We store personal data on secure servers and use industry-standard encryption for data in transit and at rest. Access to personal information is restricted to authorised staff and third-party providers who need the data to perform services on our behalf. We maintain internal policies and technical safeguards to reduce the risk of unauthorised access.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember user preferences, enable secure login, measure site performance and deliver targeted content. You can control cookie settings through your browser; however, disabling certain cookies may affect core site functionality.
User rights
You have rights to access, correct and request deletion of personal data we hold about you, subject to legal or operational limits (for example where we must retain records for fraud prevention or regulatory purposes). You may also object to or restrict certain processing and request data portability where applicable.
Access, correction and deletion
To exercise your rights, contact our support team at [email protected]. We will respond to verifiable requests and may ask for identification to confirm your identity before making any changes.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention agencies and third-party service providers who act on our behalf. We may also disclose information when required by law or to protect our rights and the safety of users.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on this page with the date of the update. We recommend you check this page periodically to stay informed about how we handle your information.